Refund policy

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any return question at degfurnituredesigns@yahoo.com.

Returns and exchanges

All of our items are final sale and cannot be returned. Please get in touch if you have questions or concerns about your specific item.

We generally don't accept returns unless item was significantly different than advertised, the quality was not up to our standards or it was damaged. I am a reasonable person and I hope you are too. In most cases we can work things out.

We will do everything we can to make things right. If an item arrives in damaged condition, we can discount it for you to get it fixed by a local painter. If the items is heavily damaged, we can arrange for pickup, we will fix it up and we will send it to you again. What you need to do is to inform us ASAP if anything goes wrong with delivery. Don't let the delivery company leave without getting an acknowledgement that they damaged something.

It is imperative that you examine the condition of your piece. It is imperative that you understand that you are buying a 30 to 50 year old "used" piece of furniture painted by us flawed humans. Perfection is literally impossible, it will have flaws.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.